Delete Your Account
This page explains how to delete your Underline.Health account and what happens to your data when you do. It applies to the web application and to the Underline mobile app.
1. How to request deletion
Deletion is carried out by us on your instruction, because clinical records held in your workspace are subject to retention obligations that fall on you as the clinician, and we will not destroy them without confirming the scope with you first.
From the mobile app: open Settings, then Delete account, and confirm. This sends us your deletion request.
From anywhere: email privacy@underline.health from the address on your account, with the subject line Account deletion request.
We will acknowledge your request and confirm the scope and timing of deletion with you before acting. We aim to complete deletion within thirty (30) days of that confirmation.
2. What is deleted
- Your user account, login credentials, and active sessions
- Your workspace and its settings, templates, and preferences
- Your patient records — the customers, sessions, captures, drafts, clinical records, letters, insights, and tasks in your workspace
- Uploaded and recorded files, including audio, images, and scratchpad captures, deleted from our object storage
- Your record in our customer relationship, analytics, and support tools
3. What is retained, and for how long
- Security and audit records — the log of who accessed or changed what, retained for six (6) years as required of a HIPAA business associate. These contain identifiers and actions, not the content of clinical records.
- Billing and tax records — invoices and payment records, retained for the period required by tax and accounting law. Card details are never held by us.
- Backups — deleted data may persist in encrypted backups for up to thirty (30) days after deletion before those backups age out.
4. Export your records first
Deletion is permanent and cannot be undone. If you are subject to a professional or statutory obligation to retain clinical records, export them before requesting deletion. You can export records from within the application, or ask us for an export as part of your deletion request.
5. Deleting individual records instead
You do not need to delete your account to remove a single record. Deleting a customer, session, capture, or note within the application removes it from your workspace immediately and permanently purges it, and its files, thirty (30) days later.
6. Questions
Write to privacy@underline.health.
Underline.AI, Inc. privacy@underline.health https://underline.health